Please proceed after contacting our customer center for cancellation, exchange, or return made after your payment.

- For exchange, and return due to customer’s change of mind, the customer must pay shipping.

(Except for defect of product and delivery error)

- However, please note that in the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.

* If the value of the product is damaged due to removal of product tag, opening and loss or damage of goods box.

* In the case of shoes, if they were worn outdoors or have signs of use.

* Handmade shoes of individual order made items (heel height, foot width, size change)

* Some of the special offer products cannot be exchanged or returned, so please refer to the product details of each product.

- Shipping

All orders include shipping fees, and shipments are expected to be dispatched within 3-7 days. However, please note that delivery may be delayed depending on the country or region.

- Customs and Taxes

All product prices include VAT (Value Added Tax) within South Korea. For orders from other countries, local taxes and customs duties may be charged separately during the customs process.

- Returns

If you wish to request a refund, please cancel your order within 7 days from the receipt of the product via 'My Account' on we11-done.com, and return the item within 7 days.

For more details, please refer to the FAQ section on the website.